An Xcel Energy power outage can affect homes and businesses across the utility’s large service territory, with customers relying on the company’s outage map and restoration updates to determine whether their service interruption has been identified and when electricity may return.
Xcel Energy serves customers across several states, including Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. Because outages can be highly localized, the number of affected customers and estimated restoration times can change throughout the day as crews investigate individual incidents.
What is causing the outage?
The cause of an Xcel outage can vary considerably. Severe weather, strong winds, damaged equipment, vegetation contacting power lines, vehicle accidents and other infrastructure problems can all result in interruptions. During periods of extreme weather, Xcel may also use enhanced safety measures or, in limited circumstances, Public Safety Power Shutoffs to reduce risks to customers and communities.
Customers should check the official outage map for information specific to their location. Xcel says its outage system can provide the number of customers affected, crew activity and estimated restoration information when available.
How to report an Xcel power outage
Customers can report an outage through Xcel Energy's website or mobile app. The company also says customers can text OUT to 98936 to report an outage and text STAT to 98936 to check its status. Xcel lists 1-800-895-1999 as its outage-reporting telephone number.
Residents should stay away from downed power lines and damaged electrical equipment. Anyone facing an immediate emergency should contact 911.
Because restoration estimates can change after crews inspect damaged equipment, customers should continue monitoring official Xcel Energy updates rather than relying on unverified social-media reports.
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